Frequently asked Questions
Wondering how our service works ?
Confused about how we can improve your business ?
Dive into our FAQ for more details
It is simple as 1,2,3. All car makes, All part types (Genunine, Aftermarket, Used), and Best price in the market.Yes, you need to create an Account. Its simple and easy and will take you less than 1 minute!Yes, our platform can be used by direct consumers or workshops.You don’t have to pay for your orders online, pay Cash on Delivery. Also, some of our suppliers accept to open a credit facility with you. The suppliers will mention in their quotations if they accept the “Invoice” option.The supplier will facilitate shipping to your doorstep. You can specify the shipping address when you create your account, also, they can ship your parts to another address if specified.Yes, you can pickup the parts yourself from the supplier. Some of our customers would like to see the part first before payment. You can include your preference when submitting your request.Shipping charges will be decided by the supplier and will be added to the invoice amount.Include your Vehicle Identification Number (VIN Number)/ Chassis Number that is a 14 digits number that could be found on the car registration card. The supplier will check what part number fits your car based on the VIN number and then will submit a quotation.Partsmarket.ae is a platform to connect parts suppliers with customers only, as we don’t own the parts, we cannot guarantee the parts being exchanged on our platform. Most suppliers will include a manufacturer warranty or a local guarantee on the parts they sell, it depends if the parts are new or used.Contact the supplier to arrange for returns and refund.Partsmarket.ae is a platform to connect parts suppliers with customers only, as we don’t own the parts, we cannot guarantee the parts being exchanged on our platform. Most suppliers will include a manufacturer warranty or a local guarantee on the parts they sell, it depends if the parts are new or used.Login to your account, view your request to see order status, updates, quotations...etc.No! We charge suppliers only; our clients will always enjoy a free service, for life!Partsmarket.ae help you find the right supplier with the best possible price. We believe that maintaining online catalogs is a lengthy process and most suppliers will walk away from selling online mainly because of this issue. We want to help you enjoy a convenient hassle free experience; leave the work for suppliers to do on your behalf! Submit your request and receive quotations from multiple suppliers with different options, you will be able to save money and also explore different options that you were not aware of.Our suppliers sell Original (OEM), aftermarket and used parts. They offer original and non-original parts with different prices that can match your budget.Unlimited.Depends on your subscription tier, but we are giving a promotion of unlimited quotations for all suppliers until January 1st 2020.Yes, you will receive email notifications for key events in your purchase/selling cycle.Yes, once a supplier submits a quotation, the customer only will be able to initiate contact with supplier via our chat tool.