Parts Market Terms of Service

Terms and Conditions applicable to a customer (Buyer) of Product using Parts Market

These terms and conditions are the contract between you and Parts Market (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them. Our suppliers may also impose additional terms and conditions to which your contract with them will be subject. We may vary our terms and conditions at any time without notice and, if we do, we will provide an updated version of our terms and conditions on Our Website.

Parts Market is a trade name of PARTSMARKET LABS DMCC, whose address is at Office 214 Churchil Towers, Business Bay, Dubai. We can be contacted by post at the stated address or by email at

Under 18 years? Sorry, but we deal only with people who are legally able to enter into a binding contract. Please ask someone over 18 to buy your Product on your behalf. Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website and stop using Our Website or the services immediately. These Terms and Conditions were last updated on 1/06/2019.

  1. Definitions


    means the textual, visual or audio content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.


    means display, exhibit, publish, distribute, transmit and/or disclose information, details and/or other material on Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.


    means quotes provided for automotive parts offered for sale by a Supplier through Our Website.


    means all of the automotive parts offered for sale through Our Website by a Supplier.


    means a person who provide quotes for automotive parts through Our Website.

    “Our Website”

    means any website of ours and includes all web pages controlled by us.


    means any person other than you who uses or visits the website for any purpose.

    "you” “yours” etc,

    means you, the party to this agreement.

  2. Our contract
  3. Parts Mareket is neither a buyer nor provider of the Product. We are neither a principal nor agent in a buying transaction.

    Parts Market is an online marketplace. We are agents of a Supplier only to the extent of use of Our Website as a platform to provide quotes for his Product

    We welcome any comment or complaint about a Supplier, which you make through Our Website. We may act upon a complaint in our discretion, for the benefit of the body of Parts Market members

    We are not responsible for supply of any Product you order or for the cancellation and refund procedure should you decide to cancel the purchase a Product for any reason

    We do not endorse or recommend any of the Supplier who are listed on Our Website.

    These terms and conditions regulate the business relationship between you and us. By using Our Website free of charge, you agree to be bound by them.

    We provide a platform for the request of automotive parts to the Suppliers who are listed on Our Website. We are in no way responsible for:

    1. Your choice of accepting a Quote
    2. Any aspect of the provision of the Product
    3. The Product provided by any Supplier for any reason
    4. The Quote being honoured by the Supplier
    5. The quality of the Product provided to you by any Supplier
    6. Refund payment for any Product
    7. Any complaint about any Product

    We will not be liable in any way for any Product failure provided by any Supplier for any reason.

    In any dispute with a Supplier, you should deal only with the Supplier. We have neither legal obligation nor detailed information about the Product

    We may change this agreement in any way at any time. The version applicable to your contract is the version which was Posted on Our Website at the time that the contract was made

  4. Your account and personal information

    When you visit Our Website, you accept responsibility for any action done by any person using your name, account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner

    You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate

    You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account

  5. Our Website service to you
  6. Parts Market is an online platform which connects you to Suppliers registered with Our Website

    You can make a request for a Product on Our Website by registering as a user and following through the Product request procedure.

    You will need to accurately provide Our Website with your personal details, vehicle details and description of automotive parts you require.

    We will send your request to the Suppliers.

    Products may be offered for sale subject to any discount or promotion arranged between Parts Market and the Supplier

    Subject to discounts and promotions, Product are offered at a price which you can choose to accept through acceptance of the Quote. VAT and freight may be due and will be shown separately

    While we will do our best, we do not guarantee that we will be able to match your Product request with a Supplier or that there are Suppliers that are willing to provide Quote for your request

    Unless it is clear to the contrary, you may assume that every Quote is made by the Supplier in the course of his business

    Neither we nor the Supplier can be responsible for action by any governmental authority. We do not know and are not responsible for duties, taxes, delays or impounding of any item.

    To make future use of Our Website easier and faster for you, we will retain the personal information you give to us. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. For detailed about disclosure of personal information please see our privacy policy.

    We are continually seeking to develop and improve the services we offer on Our website and so we reserve the right, at our absolute discretion, to make changes to any part of Parts Market service without notice.

  7. Security of your credit card

  8. We take care to make Our Website safe for you to use

    Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment

  9. How we handle your Content
  10. Our privacy policy is strong and precise. It complies fully with current law.

    You are solely responsible for all Content Posted by you for inclusion on or transmission via Our Website

    Any Content Posted by you through Our Website will be considered as having been voluntarily submitted by you for use by Parts Market without any restriction or prior notice to you and is not confidential

    Any Content Posted by you to any public area of Our Website becomes available in the public domains. We have no control who sees it or what anyone does with it.

    Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

    By Posting Content to Our Website you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Content on or through Our Website and irrevocably grant Parts Market the right to publish the name you use to Post the Content for the purpose of operating Our Website.

    We will use that licence for commercial or non-commercial purposes and without any compensation to any person or entity

    You agree to waive your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright Act 1994 as amended

    You acknowledge your understanding that if you Post Content about your experience with a Supplier on Our Website, we may also publish that Supplier’s response to your post on Our Website and that such response will be visible to other users of Our Website.

    Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

    You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.

    You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential

    Please notify us of any security breach or unauthorised use of your account.

  11. Restrictions on what you may Post to Our Website
  12. We invite you to Post Content to Our Website in several ways and for different purposes. We have to regulate your use of Our Website to protect our business and our staff, to protect other Users of Our Website and to comply with the law. These provisions apply to all Users of Our Website.

    We do not undertake to moderate or check every item Posted, but we do protect our business vigorously. If we believe Content Posted breaches the law, we shall co-operate fully with the law enforcement authorities in whatever ways we can.

    You agree that you will not use or allow anyone else to use Our Website to Post Content or undertake any activity which is or may:

    1. Be unlawful, or tend to incite another person to commit a crime
    2. Consist in commercial audio, video or music files
    3. Be obscene, offensive, threatening, violent, malicious or defamatory
    4. Be sexually explicit or pornographic
    5. Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person
    6. Use a Posting to solicit responses unconnected with the purpose of Our Website or the terms proposed by this agreement;
    7. Request or collect passwords or other personal information from another user without his permission, nor Post any unnecessary personal information about yourself
    8. Be used to sell any goods or services or for any other commercial use not intended by us, for yourself or for any other person. Examples are: sending private messages with a commercial purpose, or collecting information with the intention of passing it to a third party for his commercial use;
    9. Include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
    10. Facilitate the provision of unauthorised copies of another person's copyright work;
    11. Link to any of the material specified in this paragraph
    12. Use distribution lists that include people who have not given specific permission to be included in such distribution process
    13. Send age-inappropriate communications or Content to anyone under the age of 18.
  13. Your Posting: restricted content
  14. In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

    In addition to the restrictions set out above, a Posting must not contain

    1. Hyperlinks, other than those specifically authorised by us.
    2. Keywords or words repeated, which are irrelevant to the Content Posted
    3. The name, logo or trademark of any organisation other than yours
    4. Inaccurate, false, or misleading information
    5. Material or links to material that exploits people in sexual, violent or other manner, or solicits personal information from anyone under 18 years old.
  15. Removal of offensive Content
    1. For the avoidance of doubt, this paragraph is addressed to any person who visits Our Website for any purpose.
    2. We are under no obligation to monitor or record the activity of any User of Our Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason
    3. If you are offended by any Content, the following procedure applies:
    4. Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email
    5. We shall remove the offending Content as soon as we are reasonably able;
    6. After we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
    7. We may re-instate the Content about which you have complained, or we may not.
    8. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
    9. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any
  16. Security of Our Website
    1. If you violate Our Website we shall take legal action against you. You now agree that you will not, and will not allow any other person to:

    2. Modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it
    3. Link to our site in any way that would cause the appearance or presentation of the site to be different from what would be seen by a User who accessed the site by typing the URL into a standard browser
    4. Download any part of Our Website, without our express written consent
    5. Collect or use any product listings, descriptions, or prices
    6. Collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
    7. Aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the services
    8. Share with a third party any login credentials to Our Website
    9. Despite the above terms, we now grant a licence to you to
    1. Create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
    2. You may copy the text of any page for your personal use in connection with the purpose of Our Website or a service we provide.
  17. Termination of your account
  18. We may suspend or cancel your access to Our Website and our agreement with you at any time and at our sole discretion

    1. If you breach any term of this agreement
    2. If you are alleged to have acted in a way which is or could be detrimental to our service or reputation
  19. Copyright and other intellectual property rights
  20. You may not copy, or in any way exploit any of the content, except as is expressly permitted in this agreement or with our written consent. For the sake of good order you should note that copyright exists in compilations and graphic images, shapes and styles, as well as in raw text.

    By using Our Website you acknowledge and agree that we collect aggregated and anonymised data concerning usage of Our Website

    You agree that all intellectual property rights and other rights in such data shall belong to Parts Market and we may use this data for any purpose whatsoever.

    However, this data will not include any information from which you can be identified.

  21. Interruption to the Parts Market service
    1. We give no warranty that our service will be satisfactory to you.
    2. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other reason. We may do so without telling you first
    3. You acknowledge that our service may also be interrupted for reasons beyond our control
    4. You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to Parts Market service
  22. Your indemnity to us

    You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of:

    1. Your use of the Parts Market service
    2. The breach or violation of this agreement by you;
    3. The infringement by you of any intellectual property or other right of any person or entity;
    4. Your failure to comply with any law
    5. A contractual claim arising from your use of Our Website and purchase of Products
  23. Our disclaimers

    Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

    We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website

    The Parts Market Website and Parts Market services are provided “as is”. We make no representation or warranty of any kind, express or implied, including, without limitation, any warranty that either of them will be:

    1. of satisfactory quality
    2. Fit for a particular purpose
    3. Available or accessible, without interruption, or without error.
  24. Disclaimers about the Products

    All of the Content on Our Website relating to any Products has been provided by a Supplier. We do not accept responsibility for the accuracy of any claim or advertisement

    We make no representation, warranty or other provision with regard to the Products and you acknowledge that you do not rely on any made by us, but solely on your contract with a Supplier.

    So far as concerns Products you purchase through Our Website, we are not liable for:

    1. Any Products complying with the requirement of any law or being available
    2. The Supplier performing his contract

    We give no warranty, representation or undertaking whatever as to the continuing business of a Supplier or that any Products offered for sale by a Supplier will be useful or suitable for you

    You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a Supplier

  25. Miscellaneous matters

    If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms

    For the purposes of the Privacy Act 1993 as amended you consent to the processing of your personal data (in manual, electronic or any other form) relevant to this agreement, by us and/or any agent or third party nominated by us and bound by a duty of confidentiality. Processing includes but is not limited to obtaining, recording, using and holding data and includes the transfer of data to any country in any part of the World.

    If you are in breach of any term of this agreement, we may:

    1. Publish all text and Content relating to the claimed breach, including your name and email address and all correspondence between us and our respective advisers; and you now irrevocably give your consent to such publication.
    2. Remove or edit Content, or cancel any order at our discretion
    3. Issue a claim in any court.

    Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue

    No failure or delay by us to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

    When you visit Our Website or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on Our Website. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.

    Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

    It shall be deemed to have been delivered: if delivered by hand: on the day of delivery; if sent by post to the correct address: within 72 hours of posting; If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender. Take care before agreeing to accept service by e-mail. It may be convenient, but you could miss or accidentally delete the message.

    1. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
    2. This agreement does not give any right to any third party
    3. We shall not be liable for any failure or delay in our performance of this agreement which is caused by circumstances beyond our reasonable control, including any labour dispute.
    4. In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
    5. The validity, construction and performance of this agreement shall be governed by the laws of United Arab Emirates.